Overland Park, KS, USA is where our main office is located.

SILICONE HEX CAP

Every ORIGÉN brush comes with its own silicone cap — the Dotting Tool is the one exception, it doesn't use one. The cap grips the brush and won't fall off, keeps dust away, and keeps out UV light.

• Place the cap on gently. Unlike other hard lids it doesn't need to be pressed down hard — and pressing hard can damage the bristles.
• Remove the cap from the top, to avoid damaging the bristles inside.

BEFORE USING YOUR NEW ORIGÉN BRUSH

• No prep needed — your brush is ready to use.
• If the bristles arrive frayed, bent or splayed, that's a defect, not something to fix. Send us a photo at contact@origennailart.com and we'll replace it.

HOW TO CLEAN YOUR ORIGÉN BRUSH

• During a set: Use a little isopropyl alcohol on a lint-free wipe.
• At the end of your session: ORIGÉN Bristle Maintainer. It gently removes gel without hurting the bristles. It also keeps your brushes from drying out or fraying, so they last longer and stay in shape.
• Squeeze a small amount onto a non-woven pad. Pinch the brush bristles between the pad and gently pull through. Repeat until the brush is clean.

Tip: Avoid using your thumbnail to clean the bristles, as it can bend or damage the tip over time.

Tip: Avoid extended skin contact. Wipe away any excess before you use the brush again.

FOR BEST RESULTS

• Store your brushes capped, where nothing presses against the bristles.

DO NOT

• Do not use acetone or pure acetone. It is harsh on both the bristles and the handle over time.

Yes — every ORIGÉN brush comes with its own silicone hex cap. The one exception is the Dotting Tool, which doesn't use one.

The cap grips the brush and won't fall off, keeps dust away, and keeps out UV light. Place it on gently — there's no need to press it down — and remove it from the top, so the bristles aren't dragged on the way out.

Once you complete your order, a confirmation email will be sent to the email address associated with your account.

Please note: If you’re paying with PayPal, it will be sent to the email address associated with your PayPal account.

Track it here: Where's My Order. You'll also get a confirmation email when you place your order, and a tracking email when it ships.

Orders leave our warehouse in 1–3 business days. During big sales and holidays that can stretch to 5–10. Our office is closed on weekends and major holidays.

After that, delivery time depends on the shipping method you chose and where you are. Orders over $150 may need a signature.

Tracking says delivered but nothing arrived? Check with your household and neighbors, and look around your porch and mailbox. Carriers sometimes mark a package before it actually lands.

If it still doesn't turn up: once a package is scanned in with the carrier, it is out of our hands. We can't refund or reship packages that are marked delivered, stolen after delivery, or sent to an address that was entered incorrectly. Full details are in our Shipping Policy.

Lost in transit is different. If tracking stalls, or the carrier confirms it can't locate your package, email us at contact@origennailart.com and we'll make it right.

Yes — as long as it hasn't shipped yet. Please reach out as soon as possible at contact@origennailart.com and we'll take care of it.

We can add an item, swap an item, correct your shipping address, or cancel the order.

Adding something? There's no need to place a second order — we'll add it to your existing one, so you won't pay shipping twice.

Once an order has shipped, we're no longer able to change it.

Free standard shipping on U.S. orders of $150 or more (subtotal, before tax).

Below that, rates vary by weight and destination and are calculated at checkout. Full rates and transit times are in our Shipping Policy.

We replace items that arrive damaged, have a manufacturer defect, or are missing from your order. Email us at contact@origennailart.com and we'll take care of it.

Outside of those three, all sales are final — we don't accept returns, refunds or exchanges. Full details are in our Refund Policy.

Ordered the wrong one? If it hasn't shipped yet we can swap it. Email us as soon as you can.

We'll replace it. Contact us before you use the item and send a photo — contact@origennailart.com.

Damaged or defective items can be exchanged within 30 days of delivery. The item needs to be unused and in its original packaging, and we'll need your order number.

We cover the shipping on defect replacements.

Once we have the item back and inspect it, your replacement goes out within 10 business days.

Bristles that arrive bent, frayed or splayed are a defect — not something to fix at home. Send us a photo.

We offer shipping to the UK, Canada and Mexico!
If you don't see your location please let us know at Contact and we will add it to our shipping!