Where are you located?
Shawnee, KS USA is where our main office is located.
How do I take care of my brushes?
COMES WITH A HEX CAP:
Keep dust and light away and protect your new brush. Hex Caps fit securley on your brush and does not fall off.
Our lids are unlike other hard lids and dont not need to be pressed down hard.
Avoid pushing lids down too hard to avoid damgaging bristles
BEFORE USING YOUR NEW ORIGÉN BRUSH:
- We recommend you wipe the bristles with ORIGÉN Brush Cleaner to remove the residue that it comes with, wipe it on a paper towel, and your brush is ready to use!
HOW TO CLEAN YOUR ORIGÉN BRUSH
- Clean brushes with gently use ORIGÉN Brush Cleaner to wipe the bristles of the brush. Pinch the brush bristles between the wipe and gently pull through, repeat until gel has been removed.
FOR BEST RESULTS:
- Be sure to store them carefully with prevent damage to the bristles.
ORIGÉN Brush Cap
- Each brush comes with its own silicone cap to protect the bristles. It is designed to grip the brush and not fall off and protect against dust and keep out UV light
- Caps only need to placed on the brush gently, no need to press down to make sure it stays.
- Remove cap from the top to avoid damaging bristles inside.
DO NOT:
- DO NOT use acetone, pure acetone, brush cleaner, or ipa alcohol to clean bristles or handle.
- DO NOT soak or dip brush bristles in acetone, pure acetone, brush cleaner, or ipa alcohol this will dry out the bristles of your brushes.
Do the brushes come with caps to protect my brush?
Yes! Each brush comes with its own silicone cap to protect the bristles. It is designed to grip the brush and not fall off and protect against dust and keep out UV light
Caps only need to placed on the brush gently, no need to press down to make sure it stays.
Remove cap from the top to avoid damaging bristles inside.
How do I know if my order was placed?
Once you complete your order, a confirmation email will be sent to the email address associated with your account.
Please note: If you’re paying with PayPal, it may will be sent to the email address associated with your PayPal
Can I modify an order after I've placed it?
Unfortunately, because we strive to fullfill your order as quickly as possibe, once an order has been placed, we are unable to modify it if it has already shipped.
Please contact us as soon as you notice an error and we will correct it if possible.
How much does shipping cost?
Shipping rates vary based on weight and distance; estimated cost will be calculated at checkout. For a breakdown of Shipping rates and estimated transit times please visit our Shipping Policy HERE.
What is your return policy?
We want you to be completely satisfied with your purchase from us, so we offer a 14-day return policy. If you're not happy with your item, you can request a return within 14 days of receiving it. To be eligible for a return, your item must be in its original condition - unused and in the original packaging. You'll also need to provide proof of purchase or a receipt.
Our full policy is located HERE
Do you ship outside the United States?
We offer shipping to the UK, Canada and Mexico!
If you dont see your location please let us know at Contact and we will add it to our shipping!
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at Contact
Other inquiries? Let's chat.
Please email us at Contact